Delete your account

In the app. Open More, tap your name at the top to open Settings, then Security › Request account deletion. It writes the email for you with your account and salon filled in.

By email. Write to support@saloonerp.com from the address you sign in with, with the subject “Account deletion request”. Tell us your salon's name, and whether you want only your own login removed or, if you own the salon, the whole workspace closed.

Nothing is deleted the moment you ask. We reply to confirm it is really you, and that you want it done.

Your account. Your login, name, email address, phone number, your sessions on every device and this phone's notification registration. You will no longer be able to sign in.

If you own the salon and ask us to close the workspace, we also delete the salon's data: customers, bookings, invoices, staff, stock and settings. Export anything you need from Settings on the web first; once it is gone we cannot bring it back.

Your salon's own records. If you work at a salon and only your login is removed, the salon keeps the bookings and bills you worked on, with your name on them, as its own business records. They belong to the salon, not to us; ask the salon's owner if you want them changed.

A closed workspace is kept for 90 days in case it was closed by mistake, then deleted from our live systems. Encrypted backups roll off within a further 30 days.

Financial records may be kept longer where Indian or Nepali law requires it, and only for that purpose.

We confirm your request within a few working days and complete it within 30 days of your confirmation. We email you when it is done.

Your details are held by the salon you visited, on their behalf. Ask the salon to delete them; they can do it themselves in their SaloonERP dashboard. If they do not, write to us and we will follow it up with them.

If you book through the Saloonly app, see saloonly.shop/privacy; you can delete a Saloonly account inside that app.

Everything else we hold, and why, is in our privacy policy.